Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you (“you” or “User”) and Converrta (“Converrta,” “we,” “us”) and govern your access to and use of Converrta’s website, software, and related services (collectively, the “Service”).

By creating an account, clicking any button indicating acceptance, or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not access or use the Service.

If you enter into these Terms on behalf of a brokerage, team, or other entity, you represent that you have authority to bind that entity, and “you” refers to both you individually and that entity.

The Service is intended for use by licensed real estate professionals operating in the United States. By creating an account, you represent and warrant that:

• You are at least eighteen years old and have full legal capacity to enter into these Terms.
• You hold an active, in-good-standing real estate license in the United States, or you are employed or engaged by a brokerage that holds one and has authorized you to use the Service.
• The information you provide when registering is accurate, current, and complete, and you will keep it up to date.
• You will comply with all federal, state, and local laws applicable to your use of the Service, including real estate licensing, fair housing, telemarketing, consumer protection, and privacy laws.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us promptly at support@converrta.com if you suspect unauthorized access to your account. We may require identity verification at account creation or at any time thereafter.

Accounts are for individual use. You may not share, resell, or transfer your account credentials, and you may not allow any third party to access the Service under your account without our prior written consent.

Subject to your compliance with these Terms and payment of any applicable fees, Converrta grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal, lawful business use as a real estate professional.

This license does not grant you any right to use the Service in a way that competes with Converrta, to resell access or the underlying data, or to build a competing product using the Service.

You are solely responsible for how you use the Service and for any outreach you conduct using information obtained through it. You agree not to, and not to permit any third party to:

• Use the Service in violation of any applicable law, including the Telephone Consumer Protection Act (47 U.S.C. § 227), the Federal Trade Commission Telemarketing Sales Rule (16 C.F.R. Part 310), the Federal Communications Commission’s implementing rules (47 C.F.R. § 64.1200), state-level telemarketing or mini-TCPA statutes, the Fair Housing Act, the Equal Credit Opportunity Act, the Fair Credit Reporting Act, or applicable state real estate licensing law.
• Use information obtained through the Service for any purpose other than legitimate real-estate outreach by you as a licensed professional, including but not limited to credit, employment, insurance, tenant screening, or any other purpose regulated by the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.).
• Redistribute, resell, license, sublicense, publish, or otherwise make information obtained through the Service available to any third party other than a client or prospective client in the course of providing real estate services.
• Circumvent, disable, or interfere with security, rate limiting, authentication, or usage-metering features of the Service.
• Access the Service by any automated means (scraping, bots, scripts) other than as we expressly permit in writing.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying ideas or algorithms of the Service, except to the extent applicable law prohibits this restriction.
• Use the Service to harass, defraud, stalk, or discriminate against any individual, or to send unsolicited bulk communications.
• Upload or transmit malware, or conduct penetration testing or vulnerability scans against the Service without our prior written consent.

Certain features of the Service are made available on a paid subscription basis. By subscribing, you agree to the pricing, payment terms, and usage limits presented at checkout, which are incorporated into these Terms by reference.

• Payment. All fees are stated in U.S. dollars, are exclusive of taxes, and are payable in advance for the applicable billing period. Taxes are your responsibility.
• Automatic renewal. Unless you cancel before the end of the then-current billing period, your subscription renews automatically for successive periods of the same length at our then-current rate for your plan.
• Usage limits. Your subscription includes the usage allowance described at checkout. Usage above the allowance may be throttled, billed as overage, or require an upgrade, at our discretion.
• Price changes.We may change prices or introduce new fees on thirty days’ notice. A price change applies to you on your next billing period after the notice window closes; continued use after that date constitutes acceptance.
• No refunds. Payments are non-refundable except where required by applicable law. Cancellation stops future billing but does not entitle you to a refund of fees already paid or a credit for the unused portion of the current period.
• Cancellation. You may cancel at any time from within the Service or by emailing support@converrta.com. Cancellation takes effect at the end of the then-current billing period.
• Failed payments. If a payment fails, we may suspend access until the balance is paid, and we may terminate the subscription after a reasonable grace period.
• Trials and promotions. Any free trial or promotional offer is subject to the terms stated at the time of the offer and is limited to one per User unless we say otherwise.

The Service allows you to submit information, notes, tags, and other content (“User Content”). You retain ownership of your User Content. You grant Converrta a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display User Content solely to the extent necessary to operate and improve the Service for you.

You represent and warrant that you have all rights necessary to submit your User Content and that doing so does not violate any law, contract, or third-party right. You are responsible for maintaining your own backups of any User Content you cannot afford to lose.

Feedback. If you send us suggestions, ideas, or feedback, you grant Converrta a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose, without obligation to you.

Privacy. Our handling of personal information is described in our Privacy Policy.

The Service includes AI-assisted features that produce outputs such as suggestions, scores, and drafted text (“AI Output”). AI Output is generated algorithmically and is provided for informational purposes only.

The Service, including all software, interfaces, content, documentation, trademarks, logos, and the selection, coordination, and arrangement of data made available through it, is owned by Converrta or its licensors and is protected by United States and international intellectual property laws. Except for the limited license granted in these Terms, no rights are transferred to you.

“Converrta” and the Converrta logo are trademarks of Converrta. You may not use them without our prior written consent, except to refer accurately to the Service.

Copyright complaints. We respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (17 U.S.C. § 512). Send notices and counter- notices to support@converrta.com.

The Service may integrate with or contain links to third-party websites, software, or services that we do not own or control. Your use of any third-party service is governed by that third party’s terms and privacy policy, not these Terms. Converrta is not responsible for any third-party service, any content it makes available, or any act or omission of its operator.

The Service is provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise. To the fullest extent permitted by law, Converrta and its licensors, service providers, officers, directors, employees, and agents disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, quiet enjoyment, and any warranties arising out of course of dealing or usage of trade.

Converrta does not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that any information obtained through the Service is accurate, complete, current, or reliable. Data surfaced through the Service is derived from third-party and public sources and is provided for a User’s independent verification; Users should confirm material facts before relying on them.

To the fullest extent permitted by law, Converrta and its licensors, service providers, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, or business opportunities, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages.

Converrta’s total aggregate liability for any and all claims arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amount you paid Converrta in the twelve months preceding the event giving rise to the claim and (b) one hundred U.S. dollars (US$100).

These limitations apply regardless of the legal theory on which a claim is based (contract, tort, statute, or otherwise) and form an essential basis of the bargain between you and Converrta. Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability, so some of the exclusions or limitations above may not apply to you; in those cases our liability is limited to the smallest extent permitted by applicable law.

You agree to defend, indemnify, and hold harmless Converrta and its licensors, service providers, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your use of or access to the Service;
• Your User Content;
• Your outreach to any third party using information obtained through the Service, including any alleged violation of the Telephone Consumer Protection Act, state telemarketing law, fair housing law, or any consumer-protection statute;
• Your violation of these Terms or any representation or warranty you make in them; and
• Your violation of any law or of any right of any third party.

We may, at our option, assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense.

We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe that you have violated these Terms, that your use creates a risk of legal liability for Converrta or its Users, or that suspension is necessary to protect the integrity or security of the Service. We will provide notice where practicable.

You may terminate these Terms at any time by cancelling your subscription and discontinuing use of the Service. On termination, your right to access the Service ends; any provision of these Terms that by its nature should survive termination (including sections on intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution) will survive.

Converrta is actively developing the Service. We may add, remove, or modify features at any time, and we may discontinue the Service or any portion of it. We will not materially reduce the features of a paid subscription during its current billing period without offering you a pro-rated refund for the removed feature or a comparable alternative.

We may update these Terms from time to time. When we make a material change, we will post the updated Terms on this page, update the “Last updated” date above, and take reasonable steps to notify you, such as by email or in-app notice. Material changes take effect thirty days after notice, and non-material changes take effect when posted. Your continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service before the change takes effect.

These Terms and any dispute arising out of or relating to them or to the Service are governed by the laws of the State of California, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution first. Before filing any claim, you agree to attempt to resolve the dispute informally by emailing support@converrta.com with the subject line Dispute Notice, a description of the claim, and the relief you seek. The parties will confer in good faith for at least thirty days before any formal proceeding.

Venue. If the dispute is not resolved informally, you and Converrta agree that it will be brought exclusively in the state or federal courts located in the County of San Francisco or the County of Alameda, California, and each party consents to personal jurisdiction and venue in those courts.

Equitable relief.Nothing in this section limits either party’s right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property or confidential information.

Statute of limitations. Any claim arising out of or relating to these Terms or the Service must be filed within one year after the cause of action accrues, except where a shorter period is not permitted by applicable law.

• Entire agreement. These Terms, together with the Privacy Policy and any order or checkout page you accept, constitute the entire agreement between you and Converrta regarding the Service and supersede any prior or contemporaneous communications.
• No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
• Severability. If any provision is held unenforceable, the remainder will remain in full force and effect.
• Assignment. You may not assign or transfer these Terms without our prior written consent; any attempt to do so is void. Converrta may assign these Terms, in whole or in part, in connection with a merger, acquisition, financing, or sale of assets.
• Force majeure. Neither party is liable for any delay or failure caused by events beyond its reasonable control.
• Notices. We may give notice by email to the address on your account or by posting in the Service. Notices to Converrta must be sent to support@converrta.com.
• Relationship. These Terms do not create a partnership, joint venture, agency, or employment relationship between you and Converrta.
• Export. The Service is provided from the United States and you may not use it in violation of U.S. export controls or sanctions laws.

For questions about these Terms, to provide a notice, or to submit a dispute notice, contact us at support@converrta.com.